EnterpriseCRM

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EnterpriseCRM-LAMP


(by Huihoo.org EnterpriseCRM Team)

EnterpriseCRM-LAMP Features

一、Sales Force Automation (SFA)
1、Lead Management
2、Lead Conversion Mapping
3、Account Management
4、Contact Management
5、Opportunity Management
6、Quote Generation

二、Customer Support & Services (CSS)
1、Trouble Tickets
2、Knowledge Base
3、Customer Self Service
4、Online Knowledge Base
5、Support Statistics
6、Customer Portal

三、Marketing Automation
1、Online Lead Forms
2、Mailing Lists
3、E-mail Templates
4、Mail Merge Templates
5、Mass E-mail

四、Inventory Management
1、Products Catalog
2、Price Books
3、Vendors List
4、Purchase Orders
5、Sales Orders
6、Invoices

五、Activity Management
1、Tasks, Meetings, and Calls
2、Recurring Events
3、Group/Shared Calendar
4、Activity History
5、E-mail Notifications
6、Notes

六、Microsoft Tools Integration
1、Outlook Plug-in
2、Office Plug-in

七、OpenOffice Tools Integration
1、Write
2、Calc
3、Impress

八、Mozilla Tools Integration
1、Thunderbird Extension
2、Mozilla Extension

九、Support Many Database
1、Oracle 8i, 9i, 10g
2、PostgreSQL 7x, 8x
3、MySQL
4、Microsoft Sql Server

十、Security Management
1、User Management
2、Profiles
3、Roles
4、Organization-level Sharing Model
5、Organization-level Field Access

十一、Reports & Dashboards
1、Key Metrics
2、Customizable Reports
3、20 Pre-built Reports
4、Dashboards for Sales Force Automation
5、Report Folders

十二、System Management
1、Configure system-wide settings
2、Upgrade Sugar Suite
3、Setup Currencies and Currency Rates
4、Custom Fields Management
5、Tabs Management
6、Bug Tracker
7、Email Management
8、web site management

十三、Information Integration
1、RSS Feeds